Returns & Exchanges

At Kasutam, we prioritize the freshness and quality of our food products; however, if you are unsatisfied with your order, we offer a 7-day return policy for eligible non-perishable items.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email with your order number and photos of the product you wish to return.

• 2.
  Approval Review

  Our quality assurance team will review your request within 24 hours to ensure the item meets our safety and hygiene return standards.

• 3.
  Package Item

  Once approved, securely pack the item in its original, unopened packaging to prevent damage during transit.

• 4.
  Receive Refund

  After we receive and inspect the returned goods, your refund will be processed back to your original payment method within 3-5 business days.